Frequently Asked Questions

Returns

Can I send items back if I don’t like them?

Yes. Whatever the reason.

We offer a free returns service and a full refund.

That means that we’ll pay for the return postage and refund you for the price of the returned items as well as the initial postage cost.

How do I return an item?

Fill in the contact form on our returns page and we’ll send you a label to stick on your parcel.

Drop your parcel at your local post office.

How long will it take to get my refund?

We aim to process our returned items within a couple of days of receipt and instruct our payment providers to issue a refund – it can take between 5 and 10 days for the amount to show on your bank statement.

Orders and Packaging

How long will it take to receive my order?

If we receive your order before 5pm, we aim to get it in the post the following morning (excluding weekends).

If you’ve selected our “Standard Shipping”, your item should be delivered within 3 to 5 working days.

If you’ve selected our “Express Shipping” your item should be delivered within 1 to 2 working days.

Please note that courier strike action and deliveries on the run up to Christmas can be delayed.

How much are your delivery charges?

Please see our Shipping & Returns page for the up to date charges

Do you offer a tracked service?

All our delivery options are shipped using a tracked service.

I’m concerned about my order, I haven’t had a confirmation email?

An email is automatically sent out when an order is placed. Please check your spam folder to see if it’s in there.

If not, it’s worth checking your bank to see if payment was made – it’s possible that the order wasn’t successfully completed.

If you are at all concerned please contact us, leaving your phone number so we can call you back – if there’s a problem with email, a phone call is the best option!

Does your packaging contain plastic?

No. All our packaging is made from carboard or paper (including the gum based tape) and can be recycled in your normal recycling bins.

Exchanges

Can I exchange an item?

Yes. Fill in the returns form and let us know the details of the item that you’d like to be sent out in exchange. Like our returns, this is a free service and you won’t be charged for postage.

Purchasing from Abroad

Do you sell to countries other than the UK?

Not at the moment. We’re are hoping to start selling to other countries very soon, but at the moment we don’t. Sign up to our newsletter and as soon as it’s sorted we’ll let you know.

Contacting Us

How can I contact you?

Please use the contact form on the Contact page.

You can write to us at the address listed on the webpage

Can I phone you?

If you’d prefer to use the phone, we ask that you use the contact form to let us know your telephone number. We’ll then give you a call.

Why don’t you list your telephone number on your website?

We’re a small team and don’t have someone dedicated to answering the phone. To save your time, we ask that you use the contact form to tell us your number and we’ll give you a call.

Listing our telephone number on the website leads to a large amount of sales calls, which are time consuming to deal with.

Environmental

How are your clothes better for the environment?

We use a number of different fabrics and different manufacturers. This means there are different reasons why they’re better for the environment than the standard equivalent. Each of our products has an “environmental” section where we list these advantages.

Is the cotton you use certified as organic?

Almost all of our products are certified with either GOTS or OCS. We have recently introduced a few products that are made in Portugal. The small factory that our supplier uses has not yet gone through the costly exercise of certification. They do, however, regularly inspect the factory to ensure compliance. All the certifications for each product are listed on their product page.

Is organic cotton really much better for the environment than standard cotton?

Yes. We wrote an article on the differences and you can find it here

I see that many sustainable businesses use polyester recycled from plastic taken from the sea – why don’t you?

Creating a market for plastic that has been removed from the sea is fantastic.  However, with clothes, we’re a little more cautious: When we wash clothes, millions of micro-fibres are released into the water system and a lot of them end up in the sea. Current research is finding that microplastics are adversely affecting marine life. As such, we prefer to only sell clothes that don’t contain any plastic based fibres. 

I see that you contribute to marine conservation – how does that work?

When you buy clothes from us, 5% of the price is donated to a marine conservation charity.

If you have any questions (or comments/suggestions) that are not covered here, please do let us know – we’d love to hear your feedback!